do not buy vehicles from Sovereign BMW Vereeniging

I purchased a 520D from Sovereign in July 2018. It is 2016 520D and had plus minus 26 000 km on the clock at the pre used department. The day I went to collect the vehicle it would not start when I wanted to drive it off the showroom floor. the DP came to me and apologised and they had to come and jump start the car before I could drive out with it.

a few weeks later I noticed that the car swivels a lot when I take a turn and that the car is very unstable and unsteady on the road when driving. I then burst a tyre on the highway and had to replace both rear end tyres. When I took the car back to Sovereign the lady at the service department told me that the tension on the rear camber was very out and that is why my tyre burst.

after that day the car has been constantly in the service department for :

1. replacing the battery on the remote 2. replacing the boot shocks 3. constantly aligning the wheels and fixing the tension of the camber 4. the whole front suspension of the car has been replaced including the steering rack and ball joints.

Yet the workshop manager still tells me every time there is absolutely nothing wrong with the vehicle.

After major attempts to get assistance from this garage I then phone BMW South Africa who is now trying to assist from their side but keep telling me that the issue must be resolved between myself and the garage.

I then finally got hold of the DP and he drove the car with me. He then confirmed the car was unstable and instructed the sales manager to settle the car 100% and give me another car. He asked if I could give them 7 days. After 2 weeks I phoned the sales manager and was informed that the DP resigned.

No they have many stories with me. They will only settle the car if I take another car. They refuse to acknowledge that they have sold me a faulty car after their DP and the BMW South Africa representative test drove the car and found it to be very unstable.

From August they are stalling, causing me to pay an installment on a car I am not driving as well as paying insurance on a car parked in their dealership.

This garage Sovereign Vereeniging gives no customer service, do not care about their clients, do not return phone calls, make promises they cannot keep, stretches and delays so that you keep on paying a car, decreasing the value for them to settle it easier.

I have only driven BMW cars since the age of 21 and I cannot re iterate the disappointment I am feeling and the disrespect I am receiving from this garage. When requesting to see the service manager, they conclude he is out to see a client but I can see him sitting in the top office, how is that for honesty and integrity?

every week is a new story and they are not interested in taking responsibility.

I now await feedback from BMW South Africa. This will definitely be the last BMW I will ever drive.

I will not recommend this dealership to anyone, they are the worst.