NM
Nare M
1 reviews | Active since Mar 2012
17 Jul 2019, 12:22
Very dissatisfied and upset
I am generally dissatisfied with the service we are getting from Southgatewheels. We went into the shop to purchase a car for my mom. We had disagreements with the guys (management) in Southgate Wheels Florida, regarding the contract they wanted us to sign. These guys were very rude to us, with the i don't care attitude. Long story short, the issue was sorted the company's director in Southgate branch. Now they have to do change of ownership, they are dragging their feet, and two weeks later, no paper sorted yet, no call to inform us what;s happening. I suspect is the Florida branch implementing pay back time on us. Guys, I want those papers as the temporary number plate is expiring next week Tuesday. Stop playing payback time on your customers, it is not going to help you. And ask Cliff to do what he has promised, sort out the paperwork.
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Replies (6)0
Replies (6)
Southgatewheels's replyOfficial
18 Jul 2019, 13:49Client purchased the vehicle 9 days ago and the wholesaler where we bought the vehicle from will be back in the country on Monday. Sometimes there are delays on the Natis documents , however the issue will be resolved by early next week and the client has already been informed by our Assistant Branch Manager,
Southgatewheels's reply18 Jul 2019, 13:49
Official
Client purchased the vehicle 9 days ago and the wholesaler where we bought the vehicle from will be back in the country on Monday. Sometimes there are delays on the Natis documents , however the issue will be resolved by early next week and the client has already been informed by our Assistant Branch Manager,
NM
Nare M's updateReviewer Update
27 Jul 2019, 08:00Dear Southgate Wheels,you have not kept the promise above that you have made publicly..The temporary disc has expired and now we can't drive the car.I told my cousin who just came back from UK is using the car, and it is the only way for her to get to work.How will she go to work on Monday?you don't care Right? I have asked you how are you going to address the temporary disc issue on Whatsapp, and you kept on either ignoring my WhatsApps or saying "I will get back to you,I have a proof of the communication in my possession,which I can post on facebook.I have a reason to believe that something is terribly wrong.Have we been ****** by this garage?or what.?..this in a multi-million dollar question.time will tell,but for now evidence point to that fact..Stress has entered our household after encountering these people.I Shall post more on Monday on this platform to update as soon as I get to the bottom of this, and also seek further assistance from law enforcement.
NM
Nare M's update27 Jul 2019, 08:00
Reviewer Update
Dear Southgate Wheels,you have not kept the promise above that you have made publicly..The temporary disc has expired and now we can't drive the car.I told my cousin who just came back from UK is using the car, and it is the only way for her to get to work.How will she go to work on Monday?you don't care Right? I have asked you how are you going to address the temporary disc issue on Whatsapp, and you kept on either ignoring my WhatsApps or saying "I will get back to you,I have a proof of the communication in my possession,which I can post on facebook.I have a reason to believe that something is terribly wrong.Have we been ****** by this garage?or what.?..this in a multi-million dollar question.time will tell,but for now evidence point to that fact..Stress has entered our household after encountering these people.I Shall post more on Monday on this platform to update as soon as I get to the bottom of this, and also seek further assistance from law enforcement.
NM
Nare M's updateReviewer Update
30 Jul 2019, 09:58We are on day 24 after the expiry of the Permit, after having paid cash for the car at this dealer, and there is still no Change of Ownership papers. We can't fix the licence disc and number plates. We are suppose to be travelling to Limpopo with the car,but I guess the taxi will do, because of this dealer. The struggle continues......!!!!! The car is officially parked with no papers. This is for the public to judge.
NM
Nare M's update30 Jul 2019, 09:58
Reviewer Update
We are on day 24 after the expiry of the Permit, after having paid cash for the car at this dealer, and there is still no Change of Ownership papers. We can't fix the licence disc and number plates. We are suppose to be travelling to Limpopo with the car,but I guess the taxi will do, because of this dealer. The struggle continues......!!!!! The car is officially parked with no papers. This is for the public to judge.
NM
Day Twenty four
Nare M's updateReviewer Update
30 Jul 2019, 09:59Day Twenty four
NM
Nare M's update30 Jul 2019, 09:59
Reviewer Update
Day Twenty four
Southgatewheels's replyOfficial
15 Aug 2019, 10:33 Due to the supplier still being out of the country, and unable to hand over the vehicle Natis documents . Southgate wheels refunded the client last week, in Full, with extra compensation, This Matter has been resolved.
Southgatewheels's reply15 Aug 2019, 10:33
Official
Due to the supplier still being out of the country, and unable to hand over the vehicle Natis documents . Southgate wheels refunded the client last week, in Full, with extra compensation, This Matter has been resolved.
NM
Nare M's updateReviewer Update
26 Sept 2019, 16:39I confirm that Southgate Wheels refunded us in full and the matter has been resolved.We discovered that the matter was beyond their control.
NM
Nare M's update26 Sept 2019, 16:39
Reviewer Update
I confirm that Southgate Wheels refunded us in full and the matter has been resolved.We discovered that the matter was beyond their control.