Unexceptable service

Absolutely worst service ever. We traded in our Volvo Xc60 and bought a Suzuki SX 4 a week ago. There is a balance due to us and was promised the payment was made last week. Payment has never been made and we are still struggling. The sales person keeps coming with a new story if and when he does answer his phone. The receptionist keep giving cellphone numbers for the managers, who also promise and never get back to you. Then they start ignoring your calls and not paying the money due. This is absolutely redicolous. We will most definitely not refer any person to them. A week to make a small deposit for the little bit of money they owe us is unbelievable.