TERRIBLE CUSTOMER SERVICE

SHOCKING CUSTOMER SERVICE 🤬 DO NOT PURCHASE CARS FROM THEM!!!

20 November car was purchased 21 November complaint was logged with sales lady that the car was still making a rattling noise.

22nd November Car was taken back to Southgate wheels to be checked and fixed. They could not do the wheel alignment so I took the car to a private company and they did the wheel alignment and balancing. They told me that the rooms were buckled. They fixed the front two rims. I left the back too as Southgate wheels told me that they would fix it. I was told that I would be refunded in full for the wheel alignment and balancing as well as the fixing of the buckled wheels. I had to beg for my money back. Money was only paid back 11 days later after a big fight.

27 November dropped car off for fixing.

28 November I picked up my car and nothing was fixed in the car. Warning lights were still showing and Car was still pulling to the left. Call was left with them at Southgate wheels. I received the car back only on the 30th November. Nothing was different on the car. All problems were still showing.

3rd of December car was dropped off at Southgate wheels again. A booking was made with Renault to fix the car on the 4th of December. Car went into Renault. Car was only returned on the 9th of December. Once again all warning lights were still on and steering was still pulling to the left. Renault came back with a diagnosis that there was a faulty part. According to Tariq, the part was ordered on the 9th of December and it would take three weeks to get the part. He promised that they would get a hold of me as soon as they had the part so that I could take my car back to Renault to have the part fitted.

10th of December I complained to Tariq tinge that he made empty promises about fixing my car and nothing was done once again. I was highly annoyed that nothing was being fixed. He assured me that once the new part was put in the car would be 100% good. He said to me that if it is not good and I am still not happy, I can return the car and either choose a new car or get a full refund.

4th of January, I messaged Tariq to ask what was happening with the part if it had arrived yet. He advised that they were still waiting for that part.

8th of January Tariq told me that he had the part and he was waiting for confirmation of booking from Renault as to when I could take my car in.

13th of January I had to follow up with Tariq as to when he was going to be fetching my car. He advised that his drivers were out to collect the part from Renault and he would let me know as soon as they had the part as to when I could bring the car in or he would be fetching the car.

20th of January once again I had to follow up with Tariq about this part. He told me he would let me know about the end of the day when they would be fetching my car. He never got back to me.

23rd of January I message Tariq asking if I should make the booking with Renault as he is not doing anything and I am getting very frustrated. He assured me that he’s made the booking he was just waiting for the confirmation of booking. Once again he never got back to me.

28th of January Tariq told me he would collect my car in the evening so that he would be able to take it in on the 29th to have the part fitted. I asked him to fetch the car after 5 pm as I was out at an appointment. He never bothered to tell me he wasn’t coming. I heard nothing from him.

29th of January Tariq asked me to send him my location while I was at work as he was going to be sending his drivers to collect the car. I asked him to confirm a time so that I could organise to step out for a minute to hand over the car. He told me the drivers were on the way and he wasn’t sure where they were. I heard nothing from him for the rest of the day. The drivers never pitched. When I got home he advised that he would fetch my car this evening from my home. I asked for confirmation of booking before I release the car to his drivers. He then proceeded to tell me his drivers are not coming to collect the car as there is no booking. I am fed up with this company as they have done nothing but irritate me and make empty promises. Tariq has terrible customer service. I paid a lot of money for a car that was supposedly driving perfectly fine with no issues I need to have all of this drama with it. I was given a six month guarantee on the car if anything went wrong or if anything was wrong with the car I could take it back and they would fix it, Nothing has been done to fix the car that is showing issues whilst it is still in the guarantee period. If I had known that this was the case with the car and with this dealership, I would’ve never have bought my car through them. Their customer service has been absolutely shocking to say the least. They do not care about their customers or the services provided once they have sold a car. They do not stay true to their promises and guarantees that are written on paper. DO NOT BUY A CAR THROUGH SOUTHGATE WHEELS. YOU WILL REGRET IT!