AP
Andre P

1 reviews | Active since Oct 2017

16 Sept 2019, 23:16

Southgate Wheels as empty as their salesmans promise.

Southgate Wheels in Florida Glen give you the distinct impression that it is a very classy upper class second hand motor dealership. And that is as far as it goes, because the impression is just that, as I experienced when buying a second hand Honda Jazz from them a month ago. The advert on the Honda Jazz stated a "Full Franchise Service History" and that was a lie. Patricia the branch manager made the promise to rectify this and deliver it to my door, which ended up being a brand new "Honda Service Record Book" with no record at all, and between Patricia and the incompetence of Andile from Florida Postnet my wife had to travel 155km to pick it up, so much for delivery to my door. The empty promise of their salesman Kenzo to sort out the outstanding "Warning Triangle" and the "Honda Jazz Owner's Manual "issues, truly reflect the full emptiness of the impression of the upper class Southgate Wheels. Not a nice experience at all, fair warning to all customers. Andre Pendlebury.

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Replies (2)
Southgatewheels
Southgatewheels's reply15 Oct 2019, 15:45
Official
We paid for the The Stamped service book and Natis to be  couriered to client, unfortunately there was a misinterpretation with area and address, this delayed the delivery , which resulted in delivery being a day later than promised by postnet, had the client opted to wait a day, it would have been delivered to his door.  We wish apologize for service and promise made by our sales man Kenzo, who went on leave out of the country,  after sale, he was not reachable, and did not notify management of clients request. 
AP
Andre P's update15 Oct 2019, 23:47
Reviewer Update
I can send you a copy of the Blank Service Book to prove you wrong. And your FULL Franchise Service History was not so FULL as per Honda South Africa: First Service 4/3/2014, Second Service 17/2/2015 and the last Service 16/2/2016. SHAME ON YOU!!!