1 reviews | Active since Sept 2016

22 Sept 2016, 13:59

Service can be MUCH better

<p>I bought a car from them against my better judgement after all the negative reviews I saw.</p> <p>Thirusha Govan sat with me and ensured that the complaints were all just misunderstandings and that it won’t happen to me.</p> <p> </p> <p>So there were a few things wrong which they repaired and I took delivery.</p> <p>After a weekend the car went back as there were more things wrong with it.</p> <p> </p> <p>They are however looking into the problems and repairing them but this whole time I had to go through people not keeping to schedule, nor their word or informing me on the repairs made.</p> <p> </p> <p>I had to follow up on progress constant, by this time now I’m sure they see it is me calling they don’t answer their lines. </p> <p> </p> <p>This was hell dealing with them, but they are repairing the problems so I guess that is one thing.</p> <p> </p> <p>I do hope that going forward they can work on their communication. Especially is the Manager makes a promise to contact you and she does not keep to it more than once. </p> <p> </p> <p>So let’s see how it goes going forward.</p>

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Replies (3)
Southgatewheels
Southgatewheels's reply23 Sept 2016, 09:06
Official

My apologies for not getting back to you on time ,

In regards to your better judgement ,we had informed you about the repairs that was required on the vehicle before you even purchased the vehicle.

You agreed to still take this vehicle .


Again I do apologies for the poor feedback.

From myself , Workshop and Sales person

's update23 Sept 2016, 09:17
Reviewer Update

Thank you for contacting me this morning.

Regarding the repairs that is all in order, the main focus was the lack of feedback which we have resolved now.

Thank you again for repairing the problems that we picked up.

Lets work togother going forward to keep communication at a high.

Southgatewheels
Southgatewheels's reply23 Sept 2016, 09:24
Official

Thanks ,i am sure we can