1 reviews | Active since Mar 2018
Sales people at Southgate Wheels are robbing customers.
I don't know how to say this. But will try. I saw a car advert and responded. An Indian lady ( her name, surname and accent proves that and a lot of people I have spoken to there are of Indian origin for example Vi***sh, Raj**s etc.) My brother went there to do inspection and verificationon my behalf. He was satisfied with everything. I called to arrange payment method and deposited lump sum stated in the advert. My brother went there because I already paid. The Indian lady answered my first call and told me that their accountant has not reported to her that my money has reflected on their account. I kept calling until lunch time. She did not answer my calls. Eventually she answered and gave me a negative response that the had been sold. I politely demanded my refund. She told me of the forms I need to fill-out. I did as instructed. She promised that I sHall get my refund on 22 March 2018. Mind you I bought this car in question beginning of February 2018. Last week Thursday was the 22nd March 2018. I waited and no money deposited. I called theyou became angry, but promised to refund me the following day. And the day after next was the same story. Today is Monday they promised to deposit it at 17h00pm. I called at around 17h40pm. The Indian lady who has been handling my case said the refund due to me will be paid tomorrow. I am frustrated, angry and feel humiliated because they would never handle white people the manner in which they have handled my case. My fear is this the rainbow nation and non-************** we all worked hard for is undermined by this nation in question. And my relatives and friends who reside in Gauteng are hot-headed about this treatment and I have been begging them to wait a bit. They say let us solve this in our own way. Because you are in Eastern Cape. I don't want to see things taking that direction. I am angry and no longer frustrated because I am tempted to take this issue total very, very serious level. Please intervene and rebuke them not to take things for granted. This will be racial issue with the potential to result in many black people joining me. This nationin question doesn't handle business deals professionally when dealing with africans. I am sorry if my wording of this missive or epistle is somewhat disturbing, but we need to be revealed. Realistic that my money is making interest I'm their account. That I have used my other money to deal with day-to-day challenges. I am sobbing with anger and hatred. Their behavior of taking myour money wrongly is really messing up with my plans. Another issue. At the time of depositing this huge amount of money. The bank charges were R2500. That on its own is a loss to me and my family.
The client had an intention of purchasing a Hyundai Tucson, unfortunately someone else made a payment before him. Nevertheless all conversations were recorded and there was no time he showed any politeness because of the vulgar language he was using .
The client who took the vehicle was the first one to deposit money into our bank account and that’s who we sold the vehicle to.The situation escalated for more than a month because he still wanted exactly the same vehicle which we did not have until we eventually handed over the matter to our attorneys, since we were unable to give him the vehicle that he wanted. When the client eventually agreed to be refunded we made an EFT to him and there is no balance outstanding to him .
Southgate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from Southgate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates.
However we will continue to strive towards excellence although we will never be perfect.
The client had an intention of purchasing a Hyundai Tucson, unfortunately someone else made a payment before him. Nevertheless all conversations were recorded and there was no time he showed any politeness because of the vulgar language he was using .
The client who took the vehicle was the first one to deposit money into our bank account and that’s who we sold the vehicle to.The situation escalated for more than a month because he still wanted exactly the same vehicle which we did not have until we eventually handed over the matter to our attorneys, since we were unable to give him the vehicle that he wanted. When the client eventually agreed to be refunded we made an EFT to him and there is no balance outstanding to him .
Southgate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from Southgate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates.
However we will continue to strive towards excellence although we will never be perfect.