H
Hezel
1 reviews | Active since Oct 2023
03 Dec 2024, 09:33
Poor customer service
I bought my car last year and left my spare keys at Southgate wheels Florida. Johan confirmed that their system shows that there should be a set of extra keys, I visited their offices for collection and waited for over 30 minutes only to be told that they can’t find the keys but they would deliver them to me. It’s been a month now without any conducive feedback, I have sent numerous emails to Johan and called the dealership without any success.
Their level of service when you enquire to purchase a car versus the treatment I have been receiving for requesting keys that rightfully belong to me is pathetic.
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Replies (2)
Southgatewheels's replyOfficial
03 Dec 2024, 11:01Good day Hazel
Thank you for bringing the matter to our attention. Can you please forward all relevant information to *** and one of our customer service consultants will be in contact with you to have the matter resolved.
Regards
SGW
Thank you for bringing the matter to our attention. Can you please forward all relevant information to *** and one of our customer service consultants will be in contact with you to have the matter resolved.
Regards
SGW
Southgatewheels's reply03 Dec 2024, 11:01
Official
Good day Hazel
Thank you for bringing the matter to our attention. Can you please forward all relevant information to *** and one of our customer service consultants will be in contact with you to have the matter resolved.
Regards
SGW
Thank you for bringing the matter to our attention. Can you please forward all relevant information to *** and one of our customer service consultants will be in contact with you to have the matter resolved.
Regards
SGW
H
Hezel's updateReviewer Update
04 Dec 2024, 11:46I still have not received any feedback from the dealership as per my request, the contact details do not show on my side. Johan is aware of the situation at hand and surely I am only one with this particular predicament. Can your dealership not contact me back as they all have my contact information???
H
Hezel's update04 Dec 2024, 11:46
Reviewer Update
I still have not received any feedback from the dealership as per my request, the contact details do not show on my side. Johan is aware of the situation at hand and surely I am only one with this particular predicament. Can your dealership not contact me back as they all have my contact information???