1 reviews | Active since Apr 2018
Pathetic service and ethics
I bought a Mazda cx7 from the dealership in October,on the promised time of delivery I was told there were faults detected and the car was sent for repairs it's been 6 months and I have not received my car.i was promised a replacement and that has not materialised.i have asked for my money back and I have not received it.i have dealt with almost all their managers from Mervin Big,Conrad and Daniel and they all fail to repair or give my money back R86 800
The client is highly confused or misinformed as to where she purchased the vehicle from. The fact of the matter is we have sold the vehicle to another car dealer 6 months prior to the client purchasing the vehicle. Where the confusion comes is the car papers (Natis) is still reflects our name as the change of ownership was never done by the dealer who purchased the vehicle from us.
Our suggestion is she contacts the dealer where she purchased the vehicle.
Southgate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from South Gate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates. However we will continue to strive towards excellence although we will never be perfect.
The client is highly confused or misinformed as to where she purchased the vehicle from. The fact of the matter is we have sold the vehicle to another car dealer 6 months prior to the client purchasing the vehicle. Where the confusion comes is the car papers (Natis) is still reflects our name as the change of ownership was never done by the dealer who purchased the vehicle from us.
Our suggestion is she contacts the dealer where she purchased the vehicle.
Southgate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from South Gate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates. However we will continue to strive towards excellence although we will never be perfect.