1 reviews | Active since Jul 2016
Never ever deal with a company with to many names
Good afternoon or morning, after a year that I have Lodge my complaint against you and a matter that is still pending. And calls that I have not received, exchange that surprisingly "suppose to happen" and even after moisa correspondent with this. And the long awaited call from South gate wheels I'm still waiting. So you can either call your self South gate wheels or finance 24 or ridge way motors or whatever name you may have come up with. South gate wheels are the previous owners of the vehicle. And after one whole year can this matter be resolved.... Conrad, Mr govender, Mr govender don't know how many govenders there are at South gate wheels
The matter did go to the Motor Industry Ombudsman who specialize in mitigating cases relating to complaints on consumers and suppliers of vehicles. On this particular the Ombudsman did rule in our favour and the matter was put to rest and the file closed , as Mr Clinton Pietersen was unreasonable in his demands and dishonest in his claims against Southgate Wheels at the same time. In a nutshell the vehicle he wanted to return or exchange came back with defects and accident damage.
We have/had proof of the severity of damages done hence the Ombudsman ruled in our favour.
The reason why we have not been in contact with him is because our organization and him were both contacted notifying both parties that South Gate Wheels won the case. When he was intending to change the vehicle he hadn’t informed the Ombudsman nor South Gate Wheels the extent of the damage on his vehicle at the time of his intention to swop. All proof and pictures were sent to the Ombudsman and case was closed due to the uncompromising evidence and according to our knowledge and his the matter is no longer pending and was closed last year in 2017.
South Gate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from South Gate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates. However we will continue to strive towards excellence although we will never be perfect.
The matter did go to the Motor Industry Ombudsman who specialize in mitigating cases relating to complaints on consumers and suppliers of vehicles. On this particular the Ombudsman did rule in our favour and the matter was put to rest and the file closed , as Mr Clinton Pietersen was unreasonable in his demands and dishonest in his claims against Southgate Wheels at the same time. In a nutshell the vehicle he wanted to return or exchange came back with defects and accident damage.
We have/had proof of the severity of damages done hence the Ombudsman ruled in our favour.
The reason why we have not been in contact with him is because our organization and him were both contacted notifying both parties that South Gate Wheels won the case. When he was intending to change the vehicle he hadn’t informed the Ombudsman nor South Gate Wheels the extent of the damage on his vehicle at the time of his intention to swop. All proof and pictures were sent to the Ombudsman and case was closed due to the uncompromising evidence and according to our knowledge and his the matter is no longer pending and was closed last year in 2017.
South Gate Wheels has been in existence for the past 4 years. During this time we have sold approximately 3700 cars which averages about 925 cars per annum. In this 4 year period we have received approximately 35 comments from clients that are unhappy with the service received from South Gate Wheels. Based on the statistics its only less than 1 % of our clients are unhappy and as much we strive to please and satisfy all of our clients it is virtually impossible. Our stats have proven that our customer service super cedes most franchise dealers and corporates. However we will continue to strive towards excellence although we will never be perfect.