My Terrible Custormer service experience at SGW

I had the worst experience trying to purchase a vehicle for my brother at Southgate wheels . A Zimbabwean gentleman by the name of Conrad was assisting me. I have never seen such an arrogant and Absent minded salesman in my life. From the beginning He made it apparent that me and my commission did not matter to him. I would later learn that he is the manager of the dealership. It explained why we had to keep following up on the progress of my application. A few times I tried to cancel the transaction but my brother convinced me not to as he had a Monday deadline at his new job to have a car. And thank god on the day of pick up I had lost my drivers licence and the dealership could not complete the transaction without it. The dealership has an inside man at the licensing department who I was promised would make me a temporary drivers licence without me standing in queues but the guy kept delaying to arrive till I was fed up and cancelled the whole transaction. I don’t know why he thought it was a good idea to handle the sale himself instead of a salesman who’s job it primarily to attend to clients and give them a good experience . My main complaint tho is about the vehicle insurance which the dealership somehow proceeded to register without my consent, without any valid copy of my drivers licence after I had cancelled the transaction and left the dealership without even signing the offer to purchase or finance agreement. I don’t know if that’s even legal. By the time I realised my account was being debited monthly they had already debited my account twice. To day I’m struggling to get absa insurance to cancel this policy of a car I do not have. This month they debited R3000 from my account which I also had to reverse. I don’t know if I should go to the policy or speak to my lawyers.