Money *****ing dealership

South Gate Wheels, relating to the purchase of a defective vehicle and the dealership’s failure to resolve the matter. Date of Purchase: 06 December 2025

Summary of the Complaint: I purchased the above-mentioned vehicle from South Gate Wheels on 08 December 2025. On the same day of collection, I discovered several faults and immediately reported them via email to the sales consultant, Shannon. She advised that the issues would be escalated to management; however, no feedback or resolution was provided. Shortly thereafter, the vehicle began overheating. A mechanical inspection confirmed a defective thermostat, among other issues. Despite repeated follow-ups, the dealership failed to take corrective action. On 27 December 2025, the vehicle became unusable where the vehicle got stuck on the N14 at night with my family, and I have been without a vehicle since then. I have only driven the vehicle for less than one month since purchase. This situation has caused me significant inconvenience and financial prejudice, as I rely on a vehicle for my business operations. My attempts to resolve this matter directly with the dealership have not yielded any meaningful outcome, leaving me with no alternative but to seek MIOSA’s intervention. I have made calls that are costing me and still the manager isn't coming to play. More lies are been told that I owe the dealership which is not true. I was informed I have a 6month warranty and suddenly that does not apply to me. Hello Peter please help me resolve this as I am loosing business.