Lies Lies poor service

<p>We bought a Dodge Caliber in May, with a Nissan Tiida as a trade in, Harten was our salesman, the delivery of the car was delayed as we where told it failed roadworthy due to a 'belt' that needs to be replaced and they where sending it in to be done. this took 3 days, when I inspected the car before the sale I noticed the belt, it is an old belt, but in my opinion would not need to be replaced, but Harten told me they are replacing it, after we eventually took delivery I saw that the belt was not replaced, it was still the old one, as I am a technician I know cars, and the belt was never replaced.</p> <p>When we traded in the Tiida Harten asked us for the service book, which we duly gave to them as this was part of the car.</p> <p>We took delivery of the Dodge and noticed there was no service book, I asked Harten and he said it was at another place (I cannot remember where he said) and he will get it and let us know when its there, but guess what, no call ever about the book.</p> <p>I have contacted them on numerous occasions but kept being told they will get back to me.</p> <p>I spoke to the Manager who told me she would find out what is happening and call me back the next day, but if they dont find the service book they will get a new book and arrange to get the service history, that was 4 days ago.</p> <p>We have also taken out an MFC service plan in the meantime to get the vehicle serviced, but cannot get the services done without a service history.</p> <p>So what now? Must I just pay for the service because of the incompetence of Southgate wheels, and have no service history when we where told that there is a service book, Do I take this to the ombudsmen? Do I take this to the press?</p> <p>I will not tolerate being **** to and sitting in a situation where we have an MFC policy but cannot use it!</p>