Cc
Chantal chantal.wilsenach

1 reviews | Active since Jul 2024

18 Sept 2024, 14:07

It started out fantastic , and they assisted me in getting a vehicle

It started out fantastic , and they assisted me in getting a vehicle. However, after driving the vehicle for only 19 days, there were mechanical problems after they had given me a clear Dekra report. They did assist with sorting it out. They did not return my vehicle with the full tank of diesel that I had given them. I refused to accept, and they did me the favor of putting in a further few liters. The next day the vehicle broke down again and sorted again although they wanted me to sign off which I refused. I had at that stage, owed them another R10k for the vehicle as I bought it cash. Now 12 days later, and they are making excuses to send me my NATIS papers, my service book and licence plate. This after I was told that the NATIS paperwork was already done on 29 July.

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Replies (1)
Southgatewheels
Southgatewheels's reply18 Sept 2024, 15:39
Official
Hi Chantal 

Thank you for bringing the matter to our attention, can you please forward all relevant information to *** and one of our customer service agents will be in contact to have the matter resolved.

Regards
SGW