Hooked by Promises, Let Down by Reality.

bait-and-switch tactic

Original review posted on Hellopeter 06 MARCH 2026 at 14:22. Reviews was removed as per Tariq’s Request. I was told to remove the review and then i’ll be assisted. After Removal i was told by Tariq why should they pay me any money after slandering the business but it cant be considered slandering if it’s the truth!!!! Tariq you might not know the difference as you don’t speak any!

‼️Mileage Tampering. - Review 1‼️ Bought a 2013 Audi Q5 from southgate wheels in October 2024. Car was advertised with only 169 thousand kilos on the clock, i requested a photo and received one of 172 415 thousand kilos, i then spoke to a audi centre in welkom they said its not possible because that car was in for general maintenance at a audi centre in Mbombela on 3 June 2021 and already had 175 592 thousand kilos on the clock. I spoke to Kiasha and explained what i found and she convinced me that it was only a mistake and the wrong Odometer photo was sent to me. She then sent me a new Odometer with 183 129 thousand kilos on the clock. I decided to proceed with the purchase of this vehicle as we all make mistakes and it was nothing major. Now 1year 5 Months later the car had a issue with a water pump again nothing major because i was advised by southgate to take a warranty. I then wanted to submit a claim but to my surprise when i gave them the current Kilos on the vehicle the lady said thats not possible because i bought it with 235 011 thousand kilos on the clock back in 2024 ? I spoke to Kiasha again and she again gave me a answer that everything was fine and all will be sorted that was the last of it now i can call to no avail yet if i use a different number she answers and responds with a excuse as soon as i tell her who i am. She does not respond to messages I'm just left to sort out their mess. The short and long of this story is i now paid for a warranty to assist me if something should go wrong that i cant use because the cars kilos was tampered with. I have documentation that reads as follows. - Audi centre Mbombela General maintenance 3 June 2021 Odometer 175 592 Thousand Kilos. (Received by Lindsay Saker Welkom) - Southgate wheels Invoice 4 October 2024 Odometer reading 169 739 thousand kilos. - DEKRA report 10 May 2024 Odometer reading 183 129 thousand kilos - - Southgate Wheels DELIVERY INSPECTION AND ACCEPTANCE 5 October 2024 Odometer reading was 169 739 thousand and then scratched out with pen and written in 183 129 thousand kilos. - MOTORVAPS GRAPHITE WARRANTY (PLUS) (V5) (35%) 4 October 2024 Odometer reading 235 011 thousand kilos. - Odometer reading Received by Kiasha via whatsapp on 4 October 2024 was 172 415 and the same day another photo of 183 129 thousand. ‼️Be warned confirm Odometer readings thoroughly before purchasing because once you sign your on your own.‼️”

After this review Tariq was apologetic and also Kiasha promises was made but never kept.

Side Note: They didn’t even have the necessary documents to prove to the warranty Company that the mileage was wrong. I Provided the DEKRA Report for them to do so!

after all this i still suspect foul play from Southgate wheels!

Please see Kiasha’s Response to me on: 10 March 2026 @17:33 PM “ Hi there,

As per your telephonic conversation with Tariq, it has been confirmed that the DEKRA mileage, inspection report, and service printout mileage are all correct. However, there was an error on the warranty company’s side, which has now been corrected. You will receive the updated policy by tomorrow.

As discussed with Tariq, if there is any shortfall, please let us know and we will gladly assist in topping it up.

We sincerely appreciate your understanding. If you are satisfied with the resolution, we would kindly appreciate it if you could consider removing the review.

I would also like to sincerely apologise from my side for not getting back to you sooner. I was waiting for the warranty company to provide us with the correct feedback before updating you.”

I then got the following Message from the repair centre and i received a mail from motorvaps about the approved amount this was sent to Tariq

13 March 2026 @ 15:55PM “Hi Tariq

Below message from F&I @ WDP Cars, i also sent you and johan the mail received from Motorvaps”

“Goeie dag Mr. Coetzee die waarborg het slegs R 4850 van die quote approve, wat n shortfall van R 6621.25 los wat dan vir jou rekening sal wees. Laat weet asb of ons sal voort gaan met die werk. Groete Chandre WDP Cars”

A few days went by and i contacted tariq again with:

16 March 2026 @14:25PM “Hi Tariq

Kindly respond to my mail, that i sent you and johan as to how we going to move forward so that i know what to do.

Thanks Dillen”

Tariq then called and said he is out of office and i should give him the shortfall amount so that he can talk to johan. I told him the shortfall is +- 6 Thousand and he said ok lets go 50/50 with the amount ? I agreed and received the below mail from Johan shortly after

16 March 2026 @14:37 PM “Hi Dillen, Tariq came back to me now, they can assist with R2500,00, please let me know if this will be in order so I can send you the refund document. Thank you Kind Regards JOHAN QUINLAN FINANCE & INSURANCE EXECUTIVE SOUTHGATE WHEELS / OMODA JAECOO GORDON ROAD”

I then rep**** with the below on 16 March 2026 @14:46PM “Hi Johan

I don't like what Tariq is doing now. changing his mind as we go. Originally he stated on a call that i recorded that southgate will cover the shortfall for any inconvenience caused. Now when we spoke he said we should go 50/50 and now you reply me with R2.5

I’ll first talk to the MIOSA agent and get back to you.

Thanks. “

After no response i sent another mail reading as follows:

17 March 2026 @ 8:30AM “Good day Johan / Tariq

I was advised to try and resolve our current issue with the dealership first so this would be my last attempt at doing so.

I have been without a car since the 2nd of March 2026 and have been patient and lenient.

I will not go back on my original agreement with tariq the review will be removed as discussed but in return i will kindly request that we split the difference evenly between us

As you know the total cost for repair is R11 471,25.

The warranty will Pay R4850.

The shortfall is R6621.25 if we split that evenly between us its R3310 each.

I think that is more than fair, i would request a written response as soon as possible please so that we can close this chapter.

Regards Dillen”

NO RESPONSE FROM SOUTHGATE AND I LEFT ANOTHER REVIEW NR 2 (17 March 2026 at 15: 17)

Highly Not Recommended !!! After my previous review / complaint about mileage tampering i was contacted by Tariq who advised me that all will be sorted and it was only a mistake. It was resolved eventually after they blamed everything on the warranty company Motorvaps. I was told that it was a error from the warranty company's side and they will rectify the problem. I was told by tariq that southgate is so sorry for all the inconvenience on 12 March 2026 that they will cover the shortfall of the quotation thats needed to repair the Audi. Side note: (i've been without a car since 2nd of march 2026 because documents received by southgate had different mileage on and my original warranty claim was declined) I received feedback from motorvaps on 13 March 2026 that my documents has been updated with mileage of 183 129 and i can go to the repair centre to submit a claim. I did that and received an approved amount of R4850 that the warranty would pay Please note total repair cost was sent to southgate prior to approval, two quotations 1st one from audi centre in welkom amount of R19 087.13 and WDP Cars amount of R11 471.25 Tariq responded that they will assist with the shortfall if i use quotation 2 from WDP cars, again i was lenient and decided to do that. Yesterday after receiving no feedback from southgate once again i sent Tariq a message requesting feedback on my email i sent to him and Johan (not one of the two responded to the mail) Tariq then called me and said he is out of office can i tell him what the shortfall is so we can sort it out. I gave the shortfall +- 6k and then he responded with can we please go 50/50 with the amount, i was shook at first because thats not what he agreed to when he begged me to take down my previous review but yet again i was understanding and lenient. I agreed and told him to pay it directly to the repair centre and he responded quickly with a “no” he will pay the money back to me once the review is removed. Shortly after that call i received a mail from johan that said he received feedback from Tariq they can assist with R2500 bare in mind the total shortfall was R6621.25. I sent a new mail requesting that the shortfall should be split evenly between us as i think that is fair and like before no response, if i call no Answer. Looks like they just want everything to go their way and whoever gets in the way can just be ignored. I would highly recommend that people go read the facebook reviews and consider alternative dealerships before making use of southgate”

I then received the below mail from johan: 17 March 2026 @15:28PM

Hi Dillen, I spoke to Tariq they will refund the R3000 as agreed previously. Can I send you the refund letter to sign?

I rep****:

“Hi Johan

Yes, please proceed. “ ** Johan: Hi, Ok sure, I have requested the letter from them. ** 18 March 2026 @08:01 Tariq called requesting i send banking details to johan!! I sent a email and WhatsApp Confirmation of account. To Tariq and emailed Johan. ** Morning Johan

Tariq called me now requesting banking details Please see attached Regards

19 March 2026 @13:23PM Hi Johan

Still waiting for the refund letter ? Regards

** 20 March 2026 @07:48 AM Johan Rep****: Hi, The refund was approved and signed off yesterday, no need to sign a letter. Will follow up on the pmt for you today.

Kind Regards JOHAN QUINLAN FINANCE & INSURANCE EXECUTIVE SOUTHGATE WHEELS / OMODA JAECOO GORDON ROAD JAC SOUTHGATE / DFSK WESTRAND ASHOK LEYLAND FSP 32023

********

But to no avail: NO REFUND OR SHORTFALL WAS TOPPED UP AS AGREED Tariq and Johan is not responding.

utterly disgusted at the kind of people they are and the kind of service they provide. ITS ‼️‼️‼️‼️POOR‼️‼️‼️‼️ Horrible experience and will not recommend.

THIS REVIEW WILL REMAIN POSTED UNTILL SOUTHGATE WHEELS KEEPS UP THEIR END OF THE BARGAIN!!!!

Tariq if you see this, please don’t feel the need to contact me, I’m not interested in more LIES !