AS
Adam S

1 reviews | Active since Jul 2023

26 Jul 2023, 10:03

Faulty nissan x-trail updated review. Still not good news for Southgate wheels.

This is an updated review about Southgate wheels from my previous review. On the 7th of July the sales person phoned and asked me to forward the invoice of the repair cost of the nissan x-trail to him, so that they can make payment. Since then I have called and texted numerous times to get feedback around the payment and the only answer I keep getting is that they will get back to me. It is almost a month later now and I still haven't heard anything and still no payment has been made. So these guys at Southgate wheels seems like they do not care about after sales service or the law. And their company promises that they give you when you want to purchase a vehicle will mean nothing to you as a client. So I still urge anyone reading this post, that values quality service and quality cars and especially your hard earned money, to think twice about purchasing a vehicle from Southgate wheels and rather stay away completely for your own sake. They leave me no choice, but to lawyer up. Which will cost them much more that just the original repair costs since the consumer protection act (CPA) is on my side and specifically brought into the law to protect against companies like this one.

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Replies (2)
AS
Adam S's update26 Jul 2023, 16:31
Reviewer Update
I just spoke to Conrad at the dealership. He is one of the sales managers. He spoke to me twice today and kept me in the loop of what will be done to resolve this matter. Which was very pleasent as I have been kept in the dark about this the hole duration of the time. He had a meeting with Andre, he is the head sales manager, and they have agreed to pay me back half of the repair cost needed to be done on the nissan x-trail. Which is R4500. According to Conrad the refund proses takes up to 7 days to clear. I will keep you posted after 7 days has passed and let you know if they do stick to their word regarding the refund.
Southgatewheels
Southgatewheels's reply26 Mar 2025, 14:52
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We sincerely apologize for any inconvenience you may have experienced. To assist you further, please email all relevant information to ***.

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