JE
Juan E
1 reviews | Active since Oct 2019
11 Feb 2020, 11:18
Don't buy here
Terrible service. Had to find out later the car was in a accident and I wasn't informed about it. Bumber and head lights were fastened with wire and cable ties. And to think I purchased 2 vehicles from Andre in 3 days.
Helpful (0)
Replies (1)0
Replies (1)
Southgatewheels's replyOfficial
18 Feb 2020, 13:18Dear Customer
The client purchased 2 vehicles. The first vehicle purchased had no faults, and was in perfect running condition, however the 2nd vehicle client was about to purchase, but pointed out that the bumper and headlights, were fastened with cable ties and wire, we unfortunately were not aware of this as the vehicle had come inn as a trade in. We gave the client a R25 000 discount, to compensate him for the faults. The client insisted on having the Natis docs released to him without wanting to produce Proof of residence in order for us to register the vehicle into his name. We were not able to release the Natis without the necessary FiCA documents. We waited for client to come through months later, to deliver his proof of residence, which then allowed us to release the Natis to client. Our intention was not to provide bad service but to be compliant. We do apologize for the delay in releasing the Natis, but unfortunately we are governed by rules and regulations, no dealership will release a Natis document without receiving all FICA documents.
SOUTHGATE WHEELS
The client purchased 2 vehicles. The first vehicle purchased had no faults, and was in perfect running condition, however the 2nd vehicle client was about to purchase, but pointed out that the bumper and headlights, were fastened with cable ties and wire, we unfortunately were not aware of this as the vehicle had come inn as a trade in. We gave the client a R25 000 discount, to compensate him for the faults. The client insisted on having the Natis docs released to him without wanting to produce Proof of residence in order for us to register the vehicle into his name. We were not able to release the Natis without the necessary FiCA documents. We waited for client to come through months later, to deliver his proof of residence, which then allowed us to release the Natis to client. Our intention was not to provide bad service but to be compliant. We do apologize for the delay in releasing the Natis, but unfortunately we are governed by rules and regulations, no dealership will release a Natis document without receiving all FICA documents.
SOUTHGATE WHEELS
Southgatewheels's reply18 Feb 2020, 13:18
Official
Dear Customer
The client purchased 2 vehicles. The first vehicle purchased had no faults, and was in perfect running condition, however the 2nd vehicle client was about to purchase, but pointed out that the bumper and headlights, were fastened with cable ties and wire, we unfortunately were not aware of this as the vehicle had come inn as a trade in. We gave the client a R25 000 discount, to compensate him for the faults. The client insisted on having the Natis docs released to him without wanting to produce Proof of residence in order for us to register the vehicle into his name. We were not able to release the Natis without the necessary FiCA documents. We waited for client to come through months later, to deliver his proof of residence, which then allowed us to release the Natis to client. Our intention was not to provide bad service but to be compliant. We do apologize for the delay in releasing the Natis, but unfortunately we are governed by rules and regulations, no dealership will release a Natis document without receiving all FICA documents.
SOUTHGATE WHEELS
The client purchased 2 vehicles. The first vehicle purchased had no faults, and was in perfect running condition, however the 2nd vehicle client was about to purchase, but pointed out that the bumper and headlights, were fastened with cable ties and wire, we unfortunately were not aware of this as the vehicle had come inn as a trade in. We gave the client a R25 000 discount, to compensate him for the faults. The client insisted on having the Natis docs released to him without wanting to produce Proof of residence in order for us to register the vehicle into his name. We were not able to release the Natis without the necessary FiCA documents. We waited for client to come through months later, to deliver his proof of residence, which then allowed us to release the Natis to client. Our intention was not to provide bad service but to be compliant. We do apologize for the delay in releasing the Natis, but unfortunately we are governed by rules and regulations, no dealership will release a Natis document without receiving all FICA documents.
SOUTHGATE WHEELS