Bad service Southgate Wheels

I bought a car Ford eco sport at Southgate Wheels 3 weeks ago , which was cash paid in exchange of the car, the car had no mats and no boot cover and there was a noise on the right door ,which they advised that I would get them after 5 days and I should bring in the car at the work shop so they can check out the door. I went to the dealer for the mats and the door to be attended to in that 5 days but nothing was done to the door nor was the mats and back board there ,I was told to come back the next week ,there after trying to confirm about the next week I was told the board is not there I should come after in two weeks ,I then decided to go on the 8th March as I was now being ignored by Lorenzo the sales person which we have been talking to,I found the branch manager at the premises then he advised the mat is there and just needs them to fit it ,which the did and fixed the door ,subsequently they told me they didnt have the board but I will get it on Monday and will be brought to the house directly by them “Taariq the branch manager” said ,today Lorenzo calls me after numerous messages to him only to give me attitude on the phone . I am really disappointed at Southgate wheels for this kinda of service that I have received .