wahl cutting machine

Panana Daphney Mokoka <***> 13:20 (12 minutes ago) to service

GOOD DAY TEAM CLICKS MY NAME IS PANANA MOKOKA I BOUGHT THE HAIR CLIPPER WAHL ( CUT$DETAIL PRECISION HAIRCUTTING KIT MACHINE )HOME PRODUCT AT CLICKS ON THE 24/11/2023 TIME: 12:32:56 WE USED THE MACHINE TWICE ONLY TO FIND THAT THE MACHINE IS OVERHEATING WHEN WE USING IT,

WE WENT TO THE NEAREST CLICKS AT SOUTHGATE MALL AND ATTENDED BY THE GUY NAMED THATO THE MANAGER , AND WE HAVE THE RECEIPT THAT WE BOUGHT FOR, I EXPLAIN THE PROBLEM AND THATO PLUGED THE MACHINE AND TOLD ME THAT HE IS CHECKING IF IS OVERHEATING , I WAITED FOR ABOUT TEN MINUTES, THEN I TOLD THATO THAT I DON'T THINK THAT IT WILL OVERHEAT BECAUSE YOU JUST PLUG YOU NOT USING IT, I WAS SO DISAPPOINTED WHEN HE TOLD ME THAT IF THE MACHINE DOESN'T OVERHEAT HE IS NOT GONNA EXCHANGE FOR ME , SO I SAID TO HIM LET'S GO TO THE BABERSHOP NEXT DOOR AND ASKED THEM TO USE SO THAT YOU CAN EXPERIENCE, HE THEN CALL HIS COLLEAGUE CALVIN , AND CALVIN SAID THE MACHINE IS IN MOTION IS NOT OVERHEATTING, SO DISAPPOINTED WITH CLICKS SOUTHGATE , I EVEN ASKED IF THE MACHINE WAS ON SPECIAL BECAUSE IS OVERHEATING? SO THEY TOLD ME THAT THEY WILL NEVER CHANGE IT FOR ME BECAUSE IS NOT OVERHEATING, THE BOX FOR THE HAIR CUT MACHINE IS WRITTEN 2YEAR WARRANTY BUT NOW IS 16DAYS WARRANTY???

IM VERY DISSAPOINTED WITH THE SERVICE I GOT THERE, BECAUSE THEY SEEMS NOT SOLVING THE CUSTOMERS PROBLEM INSTEAD THEY MAKE A DEBATE.

PLEASE ASSIST THANKS PANANA MAOKOKA