Stuck in lift

Southgate Mall. I pressed the intercom in the elevator and said that I could not get out. He then told me on the intercom that help was on the way. After about an hour I managed to get the door open. As well as the security officer who saw me at that stage and did not stop me from using the elevator. The officer was not even there when I got out of the elevator. I did not ask his name. I still waiting for responses of management Mnr N.FLabuschagne