Complaint about Uber & Bolt Pick-up points at Southgate Mall

I am lodging a complaint because I am tired of being inconvenienced by the Southgate Mall (Pareto Group) management who are not putting the needs of their customers first.

Last week I was there at Southgate shopping and when I needed to request back home the security utilsed by the mall told me I had to walk all the way out of the premises of the mall and catch my ride at the traffic lights opposite the Value Mart mall.

As a loyal cusomer of the mall I speak on behalf of the many disgruntled customers who request the Uber/Bolt service for the convenience and if one needs to walk all the way out of the premise then it makes no sense because people have trollies to push and what happens in bad weather conditions? And what about pregnant women and the overall safety of shoppers usuing Bolt/Uber services?

This makes no sense and is appauling for an organisation of your calibre to be controlled by external forces.

Management you need to do something and give us Bolt/Uber commuters the Pick n Pay or Checkers pick up point back.

Your sense of urgency towards this matter will be appreciated.