Annoyed, ****ed, angry and becoming crazier each day

I bought bed set, headboard and bed cover 17th of December the same day on the delivery while setting up my bedroom realised that I have a damaged bed gave a consultant who assist a call and a complaint was lodge with the reference number which is *** was shared. A call was received from Restonic the consultant’s name is faith who asked the problem in detail she told me that beds are delivered in the sealed plastic not wrapped with sellotape all around. She requested the pics that was the end she never came back to me till to date. I called in at Southgate spoke to Thabang who advised Restonic was closed I think it was in the 15th of Jan and promised to call me once they have resumed back to work and with a feedback. No call received. Today during my lunch time decided to call Restonic the consultant did not confirm her name with a know attitude she told me this matter is nolonger on their hands but the branch does. I called the branch asked to speak to Thabang was told he is busy with the client told them the reason for my call then boommmm was told feedback was already given but don’t have the reason why didn’t they call and inform me. Instead of Thabang returning the call #Kate called offering me a gift as they could not resolve my matter didn’t want to hear what they offering as if I was looking for a gift I would have bought it myself with the same money I used to buy the bed *All I want is my new bed or refund* I will head to the Mr Price or wherever to get a bed coz I won’t take this nonsense only now they telling me this since December to hell with them….. I have decided organising my own transport to fetch and deliver everything I bought South Gate Mall Sleepmaster Branch and request refund qha. I have not slept or used the bed coz waiting for my issue to be resolved kanti they just sitting and thinking what can we offer her damn it. If no response taking it further to hello Peter etc etc. Kate is taking me for **** now. It’s being long now