VW SOUTHEY MOTORS WORSE AT ITS BEST LEADS BY A MANAGER THAT RUNS AWAY FOR HER CLIENT, BUS SME PROBLEM, WHAT DID WE PAY FOR?

<p>Towards end of Sept 2016 we had a breakdown on a VW crafter 22 seater . overheating.. I contact insurance , bus was towed in the following day. There was no space for bus to be checked same time, while responds of service advisir and workshop was that there are other vehicles also on breakdown. Beginning october bus was checked and fault find that water pump needs to be replace, I call my insuracne as I had a mechanical insurance to assist with claim. They sent asessor to check and find faulst. Several components was also relaced.same month october we revceive call that side shaft needs to be replaced and there is nothing in SA as the part comes from Germany. BAD. We paid the money towards end of october still waiting for side shaft. Side shaft replaced than another problem come up, bearing and diff bend. Bus needs a new deff. phone and we awere angry, everytime a problem comes up, while they service the bus in the first place when we reported the breakdown that we ask VW to do service also.but faults just popping up. We talk to Traffiqq and they sent assessor out again. diff was bend.new new diff. VW refer us to the diff specialist which was towards end of october, bus stand and diff specialist while insurance and diff specialitst are busy sourcing a diff for us.Diff came two week 05/12/16 monday from capetown and did specialist in kimberley replace it the following day. correct. my husband took the bus on the 12/12/16 and while driving see water light by the engine come up. he went to VW again and ask them whats happening, bus was checked and my husband drope back to kathu same day. o arrival light came back on a again. he phone VW the following day and ask , what did they do in the first place with the bus, cause that was the same light we saw when we had a breakdown.VW said we must bring the bus in.My husband took it the next day 13/12/16. still a problem, he slept over, we had to pay accomodation, the diesel up and down, still not fix. On Thursday 15/12/16. Driver took bus and testdrive it to Warrengton. Bus overheat again, switch off, couldnt start whiile my husband was at VW waiting for the bus, he didnt even know driver took bus to Warrington for test. My husband ask why bus so long, they phone driver says he is stuck. my husband ask someone to take him there , and than he saw the bus overheat. He was angry. He phone Collette business manager, she said they will see how to assist. This has been going on and on. When my husband arrive after 16:00 at VW with driver and bus, Collette was no where to be found. My husband stay there till 21:00 at night.Her bag was still in the office, when her collugues phone her, she didnt answer. She dissappear.What manager does that? VW couldnt solve the issue with the bus. VW overcharge us. Poor service. We are hiring a bus because of we got a contract with our BUS,. WHO's fault is it? VW SOUTHEY MOTORS WORSE AT ITS BEST LEADS BY A MANAGER THAT DOESNT KNOW HOW TO RUN A BUSINESS AND TO WORK WITH HER COLLUGUES.</p>