Wow-service at Southerrn Sun has gone down to zero

First thing this morning I called Montecasino - held on for more than 8 minutes (I timed it) - phone just rang - no answer - nothing - ***. Then phoned *** - same story (this time I waited 3 minutes before I lost patience). Then phoned head office *** - held on for 2 minutes - however the phone was answered and the operator transferred me to Montecasino. Yaaay you would think - but no - still 2 minutes of ringing then Regina answers the phone by which stage I am beyond irritated - so I ask to speak to the manager - Mohamed - THEN I'm put through to reception - TWICE - and then CUT OFF. I know I spoke clearly & in English. R yr staff trained? At all? I wanted to make enquiries regarding room prices, block bookings, parking etc but after this morning, thanks - but no thanks - My boss suggested we try holiday Inn - eventhough Southern Sun always USED to be my first choice (personal & work) for accommodation and fun (Cape Sun, Transkei, Mauritius). I see things have changed drastically - and not for the better. Isn't the hotel business supposed to be about Service - well the word I'm thinking of does start with an S and that word is SHOCKING