Worst staff and experience by far!

Failed to inform us their spa was not open upon booking at the Arabella Golf Estate & SPA. Blows my mind you come for a spa experience but they are only open on weekends but we were meant to be there for a 4 day week visit. So what should we do for 4 days? We arrived 2 hours prior to check in and were told we could go to the cafe for a drink which we were happy to do. There was not one waiter to attend to us nor did anything even appear to be open. We walked around the kitchen and could literally have helped ourselves at their service bar as no one was present. A little bit later we saw the staff eating cake and drinking coffee but still did not look like there was anyone to attend to guests. The hotel looked empty yet even 20 min before check in at 2pm our room was still not ready. It was now 2:05pm and still no room after arriving at 12pm. You would think they would make a bit of an effort when you booked the most expensive room in the hotel to have it ready a few minutes early considering we happily waited for 2 hours. The cherry on the top was that their water was also switched off due to burst pipes. Just what you want to hear for your special tone away. We then demanded to cancel our presidential suit which we booked more than a month in advance. They were happy to do. Didn’t even seemed concerned that we were ready to leave on the spot and asked if they could call another hotel for us. I have never in my life experienced such disinterested treatment from staff and is by far the poorest among our travels. I’m sure Sol would be turning in his grave if he saw how his empire has been brought to the ground by *********** people. Disgusting experience and does not warrant 5 stars. Needless to say we were welcomed at The Marine Hotel and can now start enjoying the birthday weekend and spa treatments.