worst customer service

I have never been made to feel like a ******** and been embarrassed like this past weekend. I checked-in at Southern Sun Waterfront in Cape Town on the 30 March with my athletes who were competing in Two Oceans Marathon. The receptionist who was assisting me by the name of Leigh told me that my booking didn't include dinner and pre-packed Lunch but I told her that my booking quote which I didn't have it with me includes this two catering request. I had to pay in cash on Friday evening as my athletes had already ate regardless that I made prepayment for this services. My booking quote was done by Jeanne-Marie and this morning I send the email to the hotel containing my booking quote to proof that dinner and package lunch were included and no one got back to me. I called the hotel and I was send from pillar to post without any assistance, I was placed on hold, transferred to central reservation and back to the hotel without any assistance. I send my booking quote to ********** to proof to the hotel that I made prepayment for this service and refund to be made but no one would assist. Was on the phone over 15 minutes until my call got terminated. I’m not so happy cause the hotel staff request me to send the proof on Tuesday as everyone in reservation only come back on Tuesday so that they can look into my matter and when I tried to contact them, I did not get any assistance.