When service recovery fails.

I booked two rooms at Gold Reef City Theme Park hotel in Nov 2014. The stay was plagued with issues, but the GM at the time went out of his way to make things right and assure me that things will be put right going forward, he was so confident in his assertions that he offered a free day visit with breakfast for the family to visit again, or another weekend stay with a \really great discount".<br> <br> I decided to take him up on his offer and visit again for the weekend"