MK
Mohamed K

1 reviews | Active since Mar 2009

11 Jun 2017, 16:36

Website doesn't allow 'Weekend Offer' room booking!

<p>I am attempting to book a room at the Southern Sun Pietermaritzburg hotel for the night of the 14th July 2015 for 2 adults (1 night). Upon entering the criteria, having logged on via my profile profile, there are various room options listed. I have then selected the 'Standard Queen' ' Weekend Offer' of R1,095 incl tax (excl Tourism Levy), but am then presented with the following message: </p> <p><br />"The rooms you have chosen need to be booked separately, as they each require separate payment options." </p> <p><br />Having called the customer care line, I was advised that this rate may no longer be valid. This leads me to ask the following questions:</p> <p>a) How is the rate still available on the website?</p> <p>b) Why can it not be selected?</p> <p> <br />Kindly advise as I would like to book this.</p>

0
Replies (1)
Southern Sun
Southern Sun's reply11 Jun 2017, 17:01
Official

Dear Mohamed,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.