Unpleasant room smell that negative impact on my healt

Item: Southern Sun
Rating: 1
Author: Clement C

Had a very bad experience on sartuday at Sun 1 kimberly,the room had unpleasant smell,couldnt sleep the whole night,it turns iut they didnt drain the toilet,it was so bad to a point that i got sick for 2 days because of that smell that i inhailled for the whole night

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Replies (2)

Southern Sun's replyOfficial

17 Sept 2025, 14:56

Dear Clement C,

Thank you for taking the time to contact Southern Sun, regarding your recent experience at SUN1 Kimberley.

Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.

Best regards
Southern Sun

Southern Sun's reply17 Sept 2025, 14:56

Official

Dear Clement C,

Thank you for taking the time to contact Southern Sun, regarding your recent experience at SUN1 Kimberley.

Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you.

Best regards
Southern Sun

Southern Sun's replyOfficial

19 Sept 2025, 11:58

Thank you for taking the time to provide us with feedback about your recent stay at our property. The issue has since been investigated and addressed. We thank you for giving us the opportunity to correct our errors and hope that you will afford us the opportunity to improve your impression of us in the near future.

Best regards
Southern Sun

Southern Sun's reply19 Sept 2025, 11:58

Official