BK
Boitumelo K

1 reviews | Active since Jan 2018

26 Sept 2024, 00:46

Unhygienic Room

Booked for 4 days at The Edwards Hotel and house keeping is a huge disappointment. Our bedding for 3 nights was never changed. I had to go to reception to ask for clean linen, clean towels and for our small bins to be emptied out, there are no mats on the bathroom floors. The wooden things in the room are full of dust. The person cleaning our room basically did nothing but just straight the the bedding, dirty as it was. My family and I have been in an unhygienic room for 3 night. This is totally unacceptable. Dusty and dirty room for a long stay. I will never come back to this hotel simply because of House Keeping!

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Replies (3)
Southern Sun
Southern Sun's reply26 Sept 2024, 08:06
Official
Dear Boitumelo Thank you for taking the time to contact Southern Sun, regarding your recent experience at The Edward Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regards
Southern Sun
Southern Sun
Southern Sun's reply26 Sept 2024, 09:20
Official
Hello Boitumelo K, thank you for taking the time to contact us, and for meeting with our Executive Housekeeper to discuss your experience. We wish you a safe journey home today and look forward to welcoming you back .
Kind Regards, 
The Edward. 
BK
Boitumelo K's update06 Oct 2024, 16:25
Reviewer Update
We are never using Southern Sun again.
The standards are dropping.