PJ
Portia J

1 reviews | Active since Mar 2015

03 Feb 2026, 04:11

Unfairly treated

I have booked at Cabanas Beach resort in Umhlanga for my birthday and I regret staying there, staff so unfriendly,not to mention a security guy by the name of Josiah who claims to be a resort manager but he's a supervisor to the guards,this guy made my stay so unpleasant he treated me and my husband so unfair,he was so rude to us,on the 1st day he refused us to access the pool claiming that we are making noise,the second say he came straight in our room while we were chilling at the balcony,he literally forced himself in our room claiming that we are making noise and he's not going to leave my room until I switch off the TV, i was so scared and that situation made me so uncomfortable as if he wanted to slap me. my stay at the resort was an unpleasant stay for us,they treat black people like ****. I will stay in this resort ever again.

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Replies (1)
Southern Sun
Southern Sun's reply03 Feb 2026, 08:02
Official
Dear Portia, Thank you for taking the time to contact Southern Sun, regarding your recent experience at Cabana Beach Resort. Your comments have been escalated to both the General Manager and Operations Director for this hotel, who will be in contact with you. Best regardsSouthern Sun Team