1 reviews | Active since Oct 2016

16 Oct 2016, 21:48

Unbelievable disappointing service

<p>We were habimg a splendid day at Sun City's valley of the waves. At 5:15 we were told that we were no longer allowed to go on any rides as the park was closing at 6. It clearly states on the entrance boards that rides are open until 5:30. When we told this to the manager at the tube slides he stated that no one was allowed to go on the rides any more. He told him that I was going to complain about his terrible attitude and he told me to go ahead. This is utterly unacceptable and should be addressed immediately, or I shall be forced to elevate the matter further.</p>

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Replies (1)
Southern Sun
Southern Sun's reply17 Oct 2016, 10:09
Official

Dear Ruhan Janse Van Rensburg,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.