CB
Craig B

1 reviews | Active since Mar 2015

16 Apr 2015, 09:53

Unbelievable customer service

We don't compliment often enough for this type of service. <br> <br> We were absolutely blown away by the service received from SunSquare (DeWaal Drive) and Southern Sun Waterfront! There was a problem with the pool at SunSquare and I had booked in for a week with my family (young kids and no pool = frustration on holiday). They were so understanding and helped move the entire booking over the to the Southern Sun Waterfront with the absolute minimum of fuss and inconvenience to us - although I am sure it must have inconvenienced them greatly.<br> <br> Well done guys - we have always found the service and staff at the Southern Sun Waterfront to be exceptional (now we can add SunSquare to that) and we will definitely be back after another exceptional experience!

0
Replies (1)
Southern Sun
Southern Sun's reply16 Apr 2015, 10:07
Official
Hello Craig.Baker,

Thank you for the lovely compliment

Kindly note that we will forward this compliment to the General Manager of the hotel who will share this accolade with the staff members that were instrumental in making your stay memorable.

Kind Regards,

Tsogo Sun Management Team.