Tsogo Sun / Southern Sun Does it AGAIN

So, having worked in Customer Services for most of my little life, I am an avid fan of awesome customer service everywhere I go... I thrive off those warm welcoming smiles, the sweet voices that greet, the simple pleasantries upon entering any establishment.

Alas much to my dismay I received none of the above or even not even close to any at the very well reknowned Southern Sun hotel at Gold Reef City. I requested an early check in on Wednesday (as I was arriving from Durban and have a little baby) and sadly the gentleman I spoke to did not make note of my request.

When the very RUDE, UNFRIENDLY LADY AT CHECK IN spoke to us, she informed us that no request was made and no rooms were available. Her body language sucked... no empathy, no smile, no common courtesy...nothing was warm and welcoming about her face or her sadly. No attempt was made to accommodate us and that was highly upsetting.

For a great fancy place like Gold Reef City... THIS TYPE OF SERVICE IS JUST NOT ACCEPTABLE. There are ways of talking to your clients to make them understand or if shown empathy will make any situation better.

I will never understand why Tsogo Sun/Southern Sun does not provide proper customer service to their staff...especially those at front desk... for heavens sake...this lady represents your brand... all your staff represent your BRAND...

We checked in on Friday and had a long ass two hour wait over at the theme park... with a restless baby but I guess that never is important to anyone at the hotel, After getting our room I was pleased to see that it was pretty impressive... a fancy suite which enthralled the kids more than the rides on the theme park did... however for the price paid... eish ... the first impression was just awful. Get with the program guys... teach your peeps how to SMILE. I swear it's not a hard thing to do.

As for Vigour and verve and the service rendered there at breakfast... sheeewww... I frequent Vigour and verve in Durban very often and we love it there. From the moment you step in until you walk out... top class international service is rendered!!!

Here I rate this Restaurant a measly 2/10. The people are just ultimately UNFRIENDLY! It's like we were forcing them to be at work on Saturday morning. We as guests are unfami**** with the surroundings and set up for breakfast so when we asked the staff about the food... they made it seem as if we are stupid not to know how and where things are.

Anyway... as long as I live... NEVER AGAIN WILL I EVER BRING MY FAMILY BACK HERE TO THIS ESTABLISHMENT! And will pass ON this horrible experience of mine through many social platforms... as it is simply NOT ACCEPTABLE. Not in this Customer Service competitive world...

SERVICE IS KING...