1 reviews | Active since Jul 2016
Tsogo Sun Riverside
I booked and made payment using my available sun rewards and the balance using my debit card today. Both balances have changed. I called Tsogo Sun Riverside at 11pm to find out if I could check in early tomorrow 25/08/2018. I was told that the hotel was fully booked tomorrow. My frustration is that had I not phoned for early check in i would've never known this and would've been left stranded. Also, if there was no availability why was I allowed to book and payment taken. Now I'm told they don't have family rooms, but this shouldn't be my problem. If I was allowed to book and pay there had to have been a room available. Should this be the case they should not be allowed to keep my funds for 72 hours and I should be able to refunded immediately. I demand this for the ridiculous system they have in place.
Dear Fathima,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Dear Fathima,
Thank you for bringing this matter to our attention.
Please note that this complaint will be escalated for further investigation and feedback will be provided.
Kind regards.
Tsogo Sun Management Team
Dear Mrs. Mothilal
Please accept our apologies with regards to this matter as we certainly do value you as a client.
As discussed with you telephonically on the 25 August morning we do require the booking confirmation, in addition, the email mentioned stating that the booking was not completed.
This will assist us to investigate further as we do not have any trace of your transaction.
Regards,
Ernst Bolt.
Dear Mrs. Mothilal
Please accept our apologies with regards to this matter as we certainly do value you as a client.
As discussed with you telephonically on the 25 August morning we do require the booking confirmation, in addition, the email mentioned stating that the booking was not completed.
This will assist us to investigate further as we do not have any trace of your transaction.
Regards,
Ernst Bolt.