Tsogo Sun False adverting Website **** us

<p>If there is a zero star then its a 0. After a traumatising incident of being stranded because of false adverting and a GM who treated my family with such disdain and lies, i went the route of using the Tsogo Sun customer care to assist. On Monday almost a week since my emial and amomst 3 weeks since the incident I have received not a single response from anyone even though this is apparently been escalated. Maybe they are hiding from the false advertising, or the GM of Gold Reef Hotel is just lying as he did that fateful day. Our money has not been refunded as he assured us it would by the next day at lunch. not forgetting the dump that we were given as a suite. Tsogo Sun, shame on you. that weekend was a tragic weekend and a brand like yours that i trust has not only failed me it has shown us blatant disregard and someone needs to answer for this.&nbsp;***&nbsp; is not to call me. He is the reason for all of this. Makes me wonder if his treatment of Guests on a certain criteria. Having to resort to this platform is only after i realised that nothing has been done since my initial complaint at all. How absolutely tragic. A hogwash website that assures guests of so much more and we were denied that experience after paying in full. we have stayed a many Tsogo Sun hotels and i never thought this is woud ever be the conduct but then again its indication of the management of the Hotel in question again. Escalation, the definition of which has lost meaning and value. Stop lying to guest and give us what we paid for or don't advertise as you do!</p>