Tsogo Sun - duplicate payment dispute

<p>On the 26th April 2016 i booked a night at GC Morningside via the Tsogo Sun Website, the payment for this was duplicated, i used the online booking facility and whislt trying to make the payment the system gave me an error and did not register my payment, i then proceeded to try and book again, the, first payment that was debited from my account was an amount of R738 which was a discounted fare due to me redeeding my sunrands, subsequently, an amount of R1 050.00 was also debited from my account as well, i immediatley queried GC Morningside who avdised that when i do come in they will do the refund for me, to date, i have been advised that these funds are no where to be seen in any of Tsogo Sun's accounts, which i do not believe as my Bank has confrmed that these funds have indeed been paid. i have tried escalating this mattter and i am still not receiving a response and my Bank cannot assist me as they need authorisation from Tsogo Sun to return those funds to me, i was only supoosed to pay R738 for this one night, the R1050 was not supposed to have been debited from my account. so i have essentially paid R 1 788 for one night in GC Morningside, which had a leaky shower and needless to say, i did not not enjoy my stay as this issue was still not sorted, i hope that Tsogo Sun resolves this as soon as possible.</p>