THEFT

Two weeks ago I stayed at the Palazzo Hotel, room 301. The night started off where I paid my R500 deposit literally 5 minutes after checking in and I couldn't use the bar nor room service apparently received an e-mail advising them that I'm a cash only resident.<br> <br> I then ordered a burger which arrived completely raw inside and when I sent it back and requested a Prego roll they just sent back the burger that was bitten and cooked again.<br> <br> The food and beverage manager was very apologetic the next day and he really handled this well. <br> <br> I then checked out and sat by the pool for the balance of the afternoon and left around 3ish. On my way home my eldest daughter realized that she had left her purse in the draw in the room. I then called and advised house keeping and security and also advised that the lady cleaning my room was Grace. They let me know that nothing has been handed in and will talk to Grace as she finishes at 17:00pm. I received a call later that they had found the purse, I collected it two days later and money was removed R200.00 <br> <br> I did escalate that money had been removed and I'm not happy but still have not received a call or anything. This is so poor as I'm a regular <div><br></div><div><em>(Supplier name changed from Montecasino to Southern Sun by Hellopeter.com)</em></div>