Theft

I stayed there on the 28 September 2017 and I forgot my sneakers there. Upon enquiring with Housekeeping that's the response I got on the same day I called. I would like to convey my dissatisfaction at this kind if treatment. How can sneakers that were left in that room just vanish without an explanation and someone has a nerve to tell you there is nothing they can do. I am so disappointed, Tsogo Sun is a big brand and I don't expect such from its establishments unless if that's how housekeeping acquire guests belongings. My understanding is that after checking out the first people who have access to the rooms its housekeeping. After further enquiries I received this feedback from the General Manager: in light with complaint below I have had a discussion with all employees involved which is our Security Manager and Assistant Housekeeper. We have a well-established policy in regards to lost and found items of which all the staff especially in housekeeping they are aware of. I was informed that you checked out on the 29th September 2017 and the inquiry of the lost item was filled only on the 14th October 2017. Firstly when we receive the inquiry we look into our records, there is register which is kept in Housekeeping where all items which are found by housekeepers are registered. The housekeeper who cleaned your room on departure has no history of wrong doings as per our records. We encourage our staff to live by our Tsogo Sun values which are well documented.