The manager has no clue how to deal with customers

On the 6th of November 2015, we stayed at sun 1 kimberly, the next morning we were 10 min late for breakfast and the staff refused to consider a child from eating something, I reported to the manager , who sided with her staff, I even reported to sun 1 headoffice and no response until now, a call center agent contacted me and when I conveyed my dig used she said that that is my opinion<br> <br> I will never stay at Sun 1 again, and i will tell all about my bad customer service