Terrible Reservation Experience

<p>Good Day</p> <p> </p> <p>We have tried to make an online booking at the Gold Reef City hotel (About 5 tries now). After each try and once we get to the final payment stage, the site gives us some error - sometimes complaining about no rooms availble (even though it allowed me to choose my rooms (after I checked availability)). </p> <p> </p> <p>Then we tried contacting the reservations desk to sort it out and that was the biggest mistake ever. The worst and potentially most *********** service from a Southern Sun establishment. We have stayed at this hotel before and have often stayed at the Monte Casino hotels (were we never seem to have issues).</p> <p> </p> <p>We had issues with Movile from reservations, and then Arthur and Amelia. They cut the call, forward you to someone who cuts the call, then they cannot help with the booking, they cannot understand which hotel we are booking for even we tell them the Casino hotel etc etc.</p> <p> </p> <p>I cannot believe this is the service that Southern Sun/ the Tsogosun Group are capable of -and only for a simple reservation.</p> <p>Their website needs to be sorted out and this entire booking process.</p> <p> </p> <p>For someone who has stayed at these establishments for so many years, I am shocked that this is what has become of this group.</p> <p> </p> <p>Regards</p> <p>Yudesh Singh</p>