JS
Johan S

1 reviews | Active since Dec 2011

13 Mar 2018, 10:24

SunSquare Sound of Music Show and Stay package

We always visit Montecasino on our anniversary and stay at the SunSquare hotel. This year we wanted to book the THE SOUND OF MUSIC SHOW & STAY PACKAGES. The problem is 1) You don't know what discount you will get on your stay before buying and submitting the show tickets when making the booking. You can get between 5% and 50% discount. That makes buying into this package a bit of a gamble. 2) With a lot of effort we managed to get a quoted discount of 50% if we booked the same day. We bought the tickets for the show and send it through to the booking agent shortly after getting the email about the discount. We sent it in about 2 hours later again because we didn't get a response the first time. Then we ended up receiving a reservation confirmation of 40% discount. Then there is another problem where the discount is only applicable on the Best Rate which is two three hundred rand more expensive than the SunBreaks Weekender option . We also didn't get a 5% discount when submitting our loyalty card details.

0
Replies (2)
JS
Johan S's update13 Mar 2018, 10:30
Reviewer Update
Discussions with customer service and the booking agents didn't help and we were told that that's it and we can't expect more. So taking it up with them was a complete waste of time.
Southern Sun
Southern Sun's reply13 Mar 2018, 10:44
Official

Dear Johan,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team