Sun1 Sandton don't want customers

My friend and I traveled up to Johannesburg. We reached Johannesburg sun 1 at 12am to book in. The receptionist did not know what she was doing. She had a stack of papers that she was trying to sort out. She turned the people in front of us away even though the hotel clearly had 5 cars in the parking. Her reasoning was that she still had to enter other customers details onto the system and it was not adding up. Talk about inefficiency. Unfriendly. She took 45 minutes to even talk to me after she turned away the people in front of me. She then told me the same story she apparently told the others. Which I found out later. She asked me to go to another branch. Turned down potential regulars as we do like to book in 3-4 times a month into hotels. This women is not fit for such a position. After a lot of arguing she finally did give us a room but we only had a few hours left to sleep and get to work the next day. I find this behavior unprofessional and the management and owner should seriously look into the matter. As this is going to run your business. P. S the customer after us was turned down for accommodation.