SUN1 Pretoria does not stick to Refunds

My Hubby and I booked a room online at SUN1 Pretoria on the 25th of Sept to check out 26th our booking fee included breakfast so in the morning we thought it would be served we were then told that it is not served due to Covid 19 and we will be refunded the amount of R121.20 the receptionist then gave my husband a refund form to fill in and we did so and he handed over everything they needed we were then told the refund will be done on Monday so we waited patiently giving the the entire week from the 28 of Sept till the 2nd of Oct 2020 I then decided to give them a call on the 6th Oct to enquire about the matter I was then told by Ntando the receptionist who answered the phone that the Lady dealing with refunds will only come to work on the 7th but she can check if the form was attended to and said I should give her my number she will get back to me she didn’t get back so I called on the 7th at 12:00 and Hellen that lady in charge of refunds answered I ask about the matter at hand and she said she can’t find the form so she will email me one to fill in and send back I gave her my email address an hour later I then called to ask if she sent it and she said yes told her I did not receive it I then gave it again to her and she said she will send it I had to call again because I had not received it and she still insisted that she did send it she then gave me her email address so that she could make sure she spelled mine correctly I sent the email to her and then called her around 14:35 to check because I was still waiting I suggested to her that it’s better I give you my husband’s email but she refused I the spelled out my email address to her and up till today the 8th October 2020 I’m still waiting for that refund form to be sent