SUN1 OR THAMBO , preposterous conditions!

I checked into Sun1 OR THAMBO on 7th July 2018 (Mohamed Jacob). I booked 3 rooms for 2 Nights. On check in only one heater was working from the 3 rooms. At low temperatures that Gauteng is experiancing i asked the lady at reception to attend to it. She changed one room. On entry to the "new" room the top bunk had BLOOD STAINS on the sheets! When i called the lady up she saw the stains and said there where no more rooms and she couldnot do anything further. There was no offer on assisting in changing sheets or anything. I had to remove sheets and make do for the night. On sunday morning (8 July) i asked for the general manager to come to the hotel and view the situation as one room still had NO HEATER. I was told that she is not responding to anyone the entire weekend! IS THIS THE LOW STANDARD OF TSOGO SUN? yes Sun1 is budget but to spent R3600 for 2 nights (3 Rooms) and get bad service like this is totally unfair! Sunday night was a nightmare as 2 of the rooms the heating was not working. This was besides the leaking toilet in one room the whole of sunday night. On Monday morning the general manager came in. I explained to her the entire situation and showed her the pictures of the blood stained sheets. All she could do was apologise and blame the cleaning staff for blood stained sheets. Regarding the heating system she admitted she was aware of the problem since FRIDAY!!! but was unable to do anything sine it was the weekend! i paid a full rate for all 3 rooms for 2 nights, there was no remorse or any assistance to resolve my issues from her! Besides this the night duty lady treated us like we were some sort of dirt and kept speaking to us in an abrupt tone.

Is sun1 some sort of trash for people to be treated badly and subject to filthy unheigenic conditions? I have a good mind of sending these blood stained pictures to the media!

I feel ****** after spending R3600 and bringing the situation to the attention of the manager but to NO AVAIL!