Sun City Downgraded

This is my first visit to Sun City in 13 years, and I'm disappointed with the service to say the least. Staff is unprofessional, right from the reception, where a receptionist was having a conversation with another employee while we waited. Her colleague had to make eyes at her in order for her to attend to us. No information is given with regards WiFi passwords and aircon settings. When I called reception for this information, the phone initially went unanswered, and only got answered after I had somehow ended up at security.

The answer to my aircon enquiry was so vague, the reluctant voice on the other side eventually said she'd send someone to assist. I was pleasantly surprised that help did actually arrive, but unfortunately the aircon was found to be faulty, and I could either wait for maintenance to fix it the next day, or move rooms. I opted for the latter. I don't know how that will unfold - bracing. My experience so far has been a serious let down. And I've only been here 4 hours...