StayEasy or Staydisaster!

We booked in at StayEasy CityBowl from the 02-04 January 2023 and it was a disaster from checkin to checkout!

We moved rooms on the 03 Jan as we were not happy on the allocate room. We checked out the “new room” before 12 and whilst waiting for the key and our towels..(as the cleaner saw it fit to take clean towels and not replace them whilst we were at breakfast!) our room was allocated to someone else.

We wasted the whole day waiting for a new room and when we finally moved the bathroom was blocked and the door was faulty! Let us not even talk about the front of house staff! They did not even offer us a new room despite us just moving in!

What a complete disaster!

On checkout we met with Bevan who agreed to give us a partial refund, which I am of the view was not really worth it, I did also tell him this. I was told that this would take 10-14 day to be refunded, well 4 months later and I am still waiting!

How long does it takes to refund a client! 4 months later and I’m still waiting for Agoda/Expedia/ StayEasy to finalize my query I had with StayEasy City Bowl. This so called refund was initiated in the 04 January 2023. Between the 3 companies I have had no luck.

I am going to Cape Town at the end of this month and I guess I will have to physically go and knock on the door for a refund!

I am beyond fed up being sent from pillar to post. Quick to take your money but slow to respond!