Stay Easy at Southern Sun was not Easy

I recently stayed at the Southern Sun Stay Easy in Cape Town City Bowl and I must say that my experience was far from easy. The staff seemed to be unacquainted with the hotel's systems and payment procedures, which resulted in my being locked out of my room. I was forced to call the police for assistance and the management was only concerned with settling the balance rather than addressing the root cause of the issue.

To make matters worse, my account was debited twice for a total of R10,000, even though the cost of my accommodation was only R5996. I highly suggest that the hotel takes steps to train its staff on their systems and payment procedures to avoid such incidents in the future.

As a frequent traveller and past guest of Southern Sun, I hope that they will take the time to review their records and rectify this situation.