YM
Yvonne M

1 reviews | Active since Oct 2016

19 Oct 2016, 11:55

Staff Dishonesty and Lack of customer service

<p>Forgot my valuable item in my hotel room as soon as I realised that they not In my bag after checking out I called in and I was told house keeping starts at 8am and after calling in again I was then told they didn't find anything. I mean being definitely sure I forgot them while packing on top of the bed. Until this day I'm finding it hard to believe how can I be filled with such dishonesty for my valueable Gucci shades. </p>

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Replies (1)
Southern Sun
Southern Sun's reply19 Oct 2016, 12:08
Official

Dear Yvonne,

Thank you for bringing this matter to our attention.

Please note that this complaint will be escalated for further investigation and feedback will be provided.

Kind regards.

Tsogo Sun Management Team.