Southern Sun Waterfront processes does not support Vegan dietary requirements

Southern Sun Waterfront processes does not support Vegan dietary requirements My second time using Southern Sun Waterfront with the exact same outcome.

First visit. 1. Booked and confirmed dietary requirement for breakfast being Vegan. 2. When checking in, reminded front desk that I have vegan dietary requirements 3. Front desk assure me that they will advise chef and kitchen of this, and that the next morning, I only need to tell the chef that I am vegan, and they will have my food ready. 4. Breakfast the first morning, the chef laughed at me being vegan, not ready, unaware of requirement, had fruit for breakfast. 5. Raised a complaint with manager on duty, who apologized and the 2nd morning of my stay i received a vegan dinner-type spread

Second visit. 1. Booked and confirmed dietary requirement for breakfast being Vegan. 2. When checking in, reminded front desk that I have vegan dietary requirements, and advised that there were issues the previous time, i dont want a repeat. 3. Front desk assure me again that they will advise chef and kitchen of this, and that the next morning, I only need to tell the chef that I am vegan, and they will have my food ready. 4. Breakfast the first morning, the chef was not ready, unaware of requirement, had fruit for breakfast. This time the chef did try, though as I told her, there is not enough time, and there wasn't enough time to eat it. 5. Raised a complaint with manager on duty, who apologized and I am guessing I will have a vegan meal tomorrow morning.

@TsogoSun and Southern Sun Waterfront, you either need to advise that you are not capable of offering vegan options, or you need to do better and fix your processes to accommodate vegan customers.

I have no faith that you will do any better next time based on these 2 experiences.